Policies

All pieces ship from The Netherlands. All pieces are sent out assigned and with tracking, with priority shipping. I ship to the address that is provided with the order. Please make sure that you have the right shipping address noted.

Shipping time are on average:
Europe: 2-5 days
US, Canada, Australia: 2-3 weeks
World other: 2-4 weeks
If you need an items before a specific a certain date, please ask if it's possible. 

When the ordered piece doesn't arrive within this time frame, it is probably at your local postal office for pick up.
It's also possible that the package is still at customs. Sometimes they're slow with clearing a package.
Somnia Romantica won't give refunds for packages getting delayed, as this is out of my hands, unless the customer gave a specific time frame and I gave a guarantee that it would arrive in time.

Please be aware that your country's customs may impose an import duty! Somnia Romantica is not responsible for these costs and is obliged by law to write the price of an item on the package.

Important note: Make sure you take your measurements correctly. If you’re not sure how to measure, see FAQ's or contact me.
The measurements are provided in the item details.
*I can only give refunds if the piece is the wrong size compared to the measurements provided in the description. As size indications like 'medium' vary a lot around the world I only sell by measurements.

Full refunds (including the cost of shipping back) can be given when the piece clearly differs from the description (other measurements than provided, wrong colour etc) or when there are clear flaws in the product.
Steps to take:
*Contact me right after the package arrived, but sure within 3 days after arrival, best with a picture of the received item. I will respond ASAP to inform you about the steps to take, please to not take any action before I got back to you!
*the piece should be shipped out back to me within 8 days, assigned and with tracking. 
*When it arrived back and I confirmed the flaw, you will get a replacement item or a full refund (if the fault was clearly on my side, this includes the shipment to me).

Exchanges are possible when the item is shipped back within 7 days after receiving, and when the item has received good condition. The cost of shipping back to me and shipping of the new item will be for the buyer.

Returns are possible when the item is shipped back within 7 days after receiving, and when the item has received good condition. The refund will be minus shipping and 5% restocking fee.

Note, Somnia won’t take back any clothes that are worn, dirty (this includes animal hairs & smoke) or damaged.

If a package doesn't arrive at the buyer within the given timeframe, Somnia will set in an investigation. 
Somnia Romantica won't give refunds for packages getting delayed, unless I gave a written guarantee that it would arrive in time.
Somnia Romantica won't give refunds when the wrong address was provided. Be sure that your current shipping address is provided to Etsy.

If the package arrives damaged, I advice to make a photo of the package and clothing and to contact me.

Somnia Romantica will always do everything to come to a good understanding with the customer! I'm very approchable, please do never hesitate to contact me!

Thank you and happy shopping! 
Marjolein


FAQ

Q: Where is Somnia Romantica available, which are the options?
A: There are 2 places where you can purchase the pieces. Here and in my Etsy shop.
On my homepage webshop you can find:
Collection Nimbata: The limited collection Nimbata which can be ordered in size XS-XL
Collection Exclusive: One of a kind bridal and formal gowns and some more elaborate separates and accessories
On my Etsy shop you can find:
Collection Atelier: One of a kind separates and little dresses made from new and vintage limited materials.
Collection Upcycled: One of a kind upcycled vintage clothes and materials made into new designs

Q: Can I have a piece made in my size/another colour, other length etc ?
A: I'm sorry to say that Somnia Romantica is not available for custom (fit) orders.

Q:  Can I bring an own design? Can I bring a picture or a pattern for you to make?
A: Somnia Romantica will only sell its own designs, now and in the future. There are great tailors around for this service!

Q: I'm a model/photographer/stylist/makeup artist/performer, can we work together, can you sponsor us?
A: I'm currently not doing any sponsoring in the form of giveaways, but I am open to (TFP) cooperations when I think the project is awesome :) Please contact me with all links and information and I'll let you know! On my social media sites you can get an impression of photoshoots I have already done.

Q: What does ‘Somnia’ mean and why this name?
A: Somnia is a Latin word meaning ‘dream’. In some translations the alternative meaning ‘Moonlight’ is given. The word fits the dreamy, dark romantic style of the collections.