Policies and customer service
Please be aware that your country's customs may impose an import duty! These are local taxes of the country the recipient lives in. Somnia Romantica is not responsible for these costs and is obliged by law to write the price of an item on the package.
All pieces ship from The Netherlands. All pieces are sent out assigned and with tracking, with priority shipping. I ship to the address that is provided with the order. Please make sure that you have the right shipping address noted.
Shipping time are on average:
Europe: 2-5 days
US, Canada, Australia: 2-3 weeks
World other: 2-4 weeks
If you need an items before a specific a certain date, please ask if it's possible.
When the ordered piece doesn't arrive within this time frame, it is probably at your local postal office for pick up.
It's also possible that the package is still at customs. Sometimes they're slow with clearing a package.
Somnia Romantica won't give refunds for packages getting delayed, as this is out of my hands, unless the customer gave a specific time frame and I gave a guarantee that it would arrive in time.
If the package gets permanently lost in shipping and is not marked as delivered, I will give a full refund.
Important note: Make sure you take your measurements correctly. If you’re not sure how to measure, see FAQ's or contact me.
The measurements are provided in the item details.
*I can only give refunds if the piece is the wrong size compared to the measurements provided in the description. As size indications like 'medium' vary a lot around the world I only sell by measurements.
Full refunds (including the cost of shipping back) can be given when the piece clearly differs from the description (other measurements than provided, wrong colour etc) or when there are clear flaws in the product.
Steps to take:
*Contact me right after the package arrived, but sure within 3 days after arrival, best with a picture of the received item. I will respond ASAP to inform you about the steps to take, please to not take any action before I got back to you!
*the piece should be shipped out back to me within 8 days, assigned and with tracking.
*When it arrived back and I confirmed the flaw, you will get a replacement item or a full refund (if the fault was clearly on my side, this includes the shipment to me).
Exchanges are possible when the item is shipped back within 7 days after receiving, and when the item has received good condition. The cost of shipping back to me and shipping of the new item will be for the buyer.
Returns are possible when the item is shipped back within 7 days after receiving, and when the item has received good condition. The refund will be minus shipping and 5% restocking fee.
Note, Somnia won’t take back any clothes that are worn, dirty (this includes animal hairs & smoke) or damaged.
If a package doesn't arrive at the buyer within the given timeframe, Somnia will set in an investigation.
Somnia Romantica won't give refunds for packages getting delayed, unless I gave a written guarantee that it would arrive in time.
Somnia Romantica won't give refunds when the wrong address was provided. Be sure that your current shipping address is provided.
If the package arrives damaged, I advice to make a photo of the package and clothing and to contact me.
Somnia Romantica will always do everything to come to a good understanding with the customer! I'm very approchable, please do never hesitate to contact me!
Thank you and happy shopping!
Marjolein
Commercial use
Somnia Romantica makes original designs, which are the intellectual property of Marjolein Turin (married name, Marjolein van Ballegooijen-Turin) owner and designer of Somnia Romantica. It's not allowed to resell items of Somnia Romantica as your own design.
It's not allowed to copy the photos, patterns or designs of Somnia Romantica.
It is allowed to use the purchased items of Somnia Romantica in a photoshoots, art work or promotional campaigns, as long as nowhere is suggested that the designs belong to someone other than Somnia Romantica, Marjolein Turin. When using a purchased item in a commecial campaign or artwork, credits are of course not obligatory, but always greatly appreciated!
If you like to use a dress form photo of one of my design for artwork, that is ok, as long as you follow these guidelines:
*contact me about it
*put credits in the artwork
*send me a link, I’d love to see what you created!
If you like to use a photoshoot photo of one of my designs for commercial artwork, I have to ask permission to the whole team. In general this is not allowed, thank you for understanding! If it is for non commercial artwork, please contact me about it, it can only be done if the participants in the team are ok with it, thank you again for understanding!
FAQ
Q: Where is Somnia Romantica available?
A: Here in my webshop! Yes, these are the only items available. Here you stay updated on when new items are launched!
Many pieces are one of a kind, other pieces will be made in very limited quantities.
Q: Can I have a piece made in my size/another colour, other length etc ?
A: I'm sorry to say that Somnia Romantica is not available for custom (fit) orders.
Q: Can I bring an own design? Can I bring a picture or a pattern for you to make?
A: Somnia Romantica will only sell its own designs. There are great tailors around for this service!
Q: I'm a model/photographer/stylist/makeup artist/performer, can we work together, can you sponsor us?
A: I'm not doing any sponsoring in the form of giveaways. I can sometimes work together either on rental terms and very sometimes on tfp terms for photoshoots. On my social media sites you can get an impression of photoshoots I have already done.
Q: Can you promote my items/brand in exchange for free items or as a paid collaboration?
A: Tell me as infomative as possible what the proposition is and I will get back to you asap!
Q: What does ‘Somnia’ mean and why this name?
A: Somnia is a Latin word meaning ‘dream’. In some translations the alternative meaning ‘Moonlight’ is given. The word fits the dreamy, dark romantic style of the collections.